Terms and Conditions ligaciputra

In this ligaciputra Terms and Conditions document, the following words and expressions carry the meanings stated unless the context requires a different interpretation:

• "ligaciputra" / "Platform" / "We" – refers to the ligaciputra website operating under the domain ligaciputra.vu, along with all services, products, and content provided on it.
• "Member" / "User" / "You" – refers to any individual who has registered and holds an active account on the ligaciputra platform.
• "Account" – refers to an individual user account registered on the ligaciputra platform using valid and unique personal information.
• "Funds" – refers to funds deposited by a member into their ligaciputra account for the purpose of online gambling.
• "Bonus" – refers to any credits, free money, free spins, or other promotional benefits granted by ligaciputra to members subject to specific terms and conditions.
• "Rollover" / "Wagering Requirements" – refers to the number of times the bonus or deposit amount must be wagered before a withdrawal is permitted.

Section headings in this document are for reference purposes only and do not affect the interpretation of the content. Any reference to "days" means calendar days unless stated as "business days".

To register and use the ligaciputra platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old, or the minimum legal age required by the laws of your country of residence, whichever is higher.
• Possess full legal capacity to enter into a binding agreement and are not subject to any legal restriction that prevents participation in online gambling.
• Not listed on any self-exclusion registry of any gambling platform or prohibition list issued by a relevant regulatory body.
• Access the platform from a country or region where online gambling is not expressly prohibited under applicable local laws.
• Register only one account. Opening multiple accounts under a single individual is prohibited, and all such accounts may be terminated without notice with funds forfeited.

Ligaciputra reserves the right to request proof of eligibility at any time. Failure to provide the required documents within the stipulated period may result in account suspension or termination.

The ligaciputra account registration process is designed to ensure the safety of all members and to comply with applicable anti-money laundering (AML) legal requirements. All information you provide during registration must be accurate, complete, and up to date.

As part of the Know Your Customer (KYC) process, ligaciputra may require the following documents before authorising a withdrawal or at any time at our discretion:

• A valid and current copy of your identity card or passport.
• Proof of current residential address, such as a utility bill or bank statement dated within the last 3 months.
• Documentation related to the payment method used for ownership verification purposes.
• A selfie photo with your identification document when requested by our security team.

KYC verification is typically completed within 24 to 48 business hours. Any issues arising during the verification process will be communicated to you via email or live chat within the platform.

Ligaciputra supports a variety of payment methods suited for Malaysian players, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer. All listed payment methods support deposits and withdrawals in Malaysian Ringgit (MYR).

Deposit Terms:

• The minimum deposit is MYR 10.00 for most payment methods.
• Deposits are processed instantly and funds will be available in your account within 3 seconds of a successful transaction.
• ligaciputra does not charge any processing fees on deposits. However, your payment provider may apply their own charges, which are beyond our control.
• All deposits must come from a legitimate financial source in the name of the registered member. Third-party deposits are not accepted.

Withdrawal Terms:

• The minimum withdrawal amount is MYR 30.00. Withdrawal requests below this amount will not be processed.
• Withdrawals are only permitted to a bank account or digital wallet registered in the same member's name. Withdrawals to third-party accounts are not allowed.
• Approved withdrawal requests are processed within 1 to 3 business hours once account verification is complete.
• Accounts must complete full KYC verification before the first withdrawal request can be processed.
• ligaciputra reserves the right to delay withdrawals by up to 5 business days if additional security review is required.

Ligaciputra offers a wide range of bonuses and promotions for both new and existing members. Each promotion is subject to specific terms that will be clearly stated on the respective promotion page. The following general conditions apply to all ligaciputra bonuses and promotions:

1. Each bonus carries a rollover requirement that must be met before any withdrawal of bonus funds or winnings derived from bonus funds is permitted.
2. The validity period for each bonus is stated on the respective offer. Unused bonuses that expire will be automatically forfeited without any compensation.
3. Only one active bonus is allowed at a time unless otherwise stated in the relevant promotion's terms.
4. Bonuses cannot be directly converted to cash. Only winnings that exceed the rollover requirements may be withdrawn.
5. Ligaciputra reserves the right to cancel or modify any promotion at any time without prior notice if there is evidence of system abuse.
6. Members who open multiple accounts to claim duplicate bonuses will forfeit all related bonuses and wins, and their accounts may be terminated.
7. Games eligible for bonus rollover fulfilment will be specified in each promotion's terms. Not all games contribute equally toward rollover requirements.

Ligaciputra reserves the right to determine whether a bonus claim is valid based on account activity data. ligaciputra's decision in this matter is final and binding.

All games and betting offered on the ligaciputra platform are subject to the specific rules of each game, available on their respective help pages. The following general rules apply to all types of wagering on ligaciputra:

• All game results determined by the ligaciputra system are final. No appeals regarding technical game outcomes will be entertained after a round or wager has been completed.
• Minimum and maximum betting limits vary by game type and are displayed within the game interface. You are responsible for checking these limits before placing a bet.
• In the event of a technical disruption or internet connection failure during an active game, ligaciputra will use server data to determine the final outcome of the relevant bet.
• The use of automation software, bots, or any tool that assists in automating the betting process is strictly prohibited and may result in immediate account termination.
• Any attempt to exploit technical vulnerabilities in games or to collude with other players to gain an unfair advantage is considered fraud and will be reported to the relevant authorities.

Ligaciputra uses an independently verified and audited Random Number Generator (RNG) to ensure fairness across all games. Fairness audit reports are available upon request through our customer support channels.

Ligaciputra is committed to providing a safe, fair, and enjoyable gaming environment for all members. The following conduct is therefore strictly prohibited on our platform:

• Communicating in a manner that is abusive, threatening, racist, or harassing toward any other user or ligaciputra staff through any in-platform communication channel.
• Spreading false information about ligaciputra or our products, on or off the platform, with the intent to damage our business reputation.
• Using a ligaciputra account for any money laundering, terrorism financing, or other illegal financial activities.
• Sharing your account login credentials with others or allowing third parties to use your account. Each account is for the personal use of the registered owner only.
• Using a VPN, proxy, or any masking technology to access the platform from a restricted country or to deceive our location detection systems.

A ligaciputra account may be closed in two ways – at the member's request or at ligaciputra's discretion. The following explains both situations:

Termination at member's request: You may request account closure at any time by contacting the ligaciputra customer support team. Any valid remaining balance in your account will be processed for withdrawal, subject to the completion of any outstanding rollover requirements. The termination process will be completed within 5 business days.

Termination by ligaciputra: ligaciputra reserves the right to suspend or terminate any member's account without prior notice under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Confirmation that registration information provided is false or inaccurate.
• Suspected activities related to money laundering or financial fraud.
• Account registration by individuals listed on the self-exclusion register.
• Legal compliance requirements or directives from the relevant regulatory authority.

In the event of termination by ligaciputra due to a terms violation, any bonus funds that have not met the rollover requirements will be forfeited. Original deposit funds not affected by fraudulent activity will be returned upon completion of the investigation.

To the extent permitted by applicable law, ligaciputra shall not be liable for any indirect, consequential, special, or punitive losses or damages arising from or related to the use of our platform, including but not limited to:

• Financial losses arising from unfavourable betting outcomes. Gambling involves financial risk, and all betting decisions are entirely the member's responsibility.
• Service disruptions due to scheduled or unplanned system maintenance, third-party failures, or circumstances beyond our control.
• Losses resulting from unauthorised access to your account caused by your own negligence in safeguarding your login credentials.
• Device damage or data loss occurring during the use of the ligaciputra platform.

In all circumstances, ligaciputra's maximum total liability to you shall not exceed the net deposit amount you made in the 30 days prior to the relevant claim arising.

Ligaciputra prioritises resolving all disputes in a friendly and efficient manner. If you have a complaint or dispute regarding your use of the platform or a decision made by our team, please follow the procedure below:

1. Contact Customer Support: The first step is to contact the ligaciputra customer support team via live chat within the platform. Most issues are resolved at this stage within less than 24 hours.
2. Written Complaint: If the issue cannot be resolved via live chat, you may submit a written complaint with full details to our management team. We are committed to responding within 5 business days.
3. Internal Review: Complaints will be reviewed by a senior management team independent of the daily customer support team. A decision at this level will be communicated within 10 business days.
4. Independent Resolution Body: If you remain unsatisfied with the resolution provided, you may refer the dispute to an independent dispute resolution body recognised by our licensing authority.

Ligaciputra is committed to handling every complaint thoroughly and fairly. Records of all complaints and their resolutions are retained for a minimum of three years for accountability and service improvement purposes.

These Terms and Conditions of ligaciputra are governed and interpreted in accordance with the laws applicable under the jurisdiction where this platform is licensed and operates. By using the ligaciputra platform, you agree to submit to the exclusive jurisdiction of the courts in that territory for the resolution of any disputes that cannot be resolved through our internal complaints procedure.

You are responsible for ensuring that your use of the ligaciputra platform is lawful in the country or region where you reside. ligaciputra makes no representation that the platform or its content is legal in all jurisdictions. Accessing the platform from regions where online gambling is prohibited is at your own risk.

If any provision in these Terms and Conditions is found to be invalid, unenforceable, or ineffective by a competent court, that provision shall be severed without affecting the enforceability of the remaining provisions in this document.

If you have any enquiries, clarifications, or feedback regarding ligaciputra's Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom-right corner of the platform.
• Email: [email protected] – Response within 24 business hours.
• Account Support: For issues related to KYC verification, deposits, and withdrawals, contact our dedicated account team via live chat and provide your account number.

Ligaciputra will never request your password or PIN through any communication channel. If you receive any communication asking for such sensitive information, please report it to our security team immediately.